The United Nations World Food Programme (WFP) is recruiting a Digital Transformation Lead Consultant to support its ambitious Digital Business Transformation Plan (DBTP). Based in Nairobi, Kenya, this six-month consultancy offers experienced digital transformation and business analysis professionals the opportunity to lead the design, rollout, and adoption of next-generation beneficiary management and digital assistance-delivery systems across humanitarian operations.
As the world’s largest humanitarian organisation and recipient of the 2020 Nobel Peace Prize, WFP is seeking a consultant who can bridge operational realities in Country Offices with enterprise technology solutions that improve humanitarian service delivery.
Application Deadline: 23 August 2026 (23:59 GMT+3, Nairobi)
About the Role
The Digital Transformation Lead will serve within WFP’s Technology Division (Digital Services), supporting the implementation of digital solutions that strengthen beneficiary registration, beneficiary identity management, enterprise deduplication, and digital assistance delivery.
Working closely with Regional Business Transformation Officers, Country Offices, government partners, and technical teams, the consultant will ensure that new digital systems reflect operational needs, improve user experience, and support effective humanitarian assistance at scale.
| Category | Details |
|---|---|
| Organisation | World Food Programme (WFP) |
| Position | Digital Transformation Lead Consultant |
| Contract | Consultant Level 2 |
| Duty Station | Nairobi, Kenya |
| Duration | 6 months |
| Schedule | Full-time |
| Work Arrangement | Fully present |
| Deadline | 23 August 2026 |
Key Responsibilities
The consultant will lead both service design and digital transformation adoption across WFP’s beneficiary management ecosystem.
Primary responsibilities include:
- Facilitate business process analysis and service design for beneficiary registration and assistance-delivery systems.
- Conduct stakeholder consultations, workshops, and user research with Country Offices, governments, and humanitarian partners.
- Develop current-state and future-state process maps, service blueprints, and prioritised requirements.
- Translate operational insights into product backlogs, user stories, and actionable technical documentation.
- Coordinate field feedback between Regional Business Transformation Officers and technology teams.
- Support rollout planning, readiness assessments, training materials, and change management activities.
- Identify operational risks, adoption challenges, data quality issues, and implementation dependencies.
- Promote compliance with data governance, privacy, information security, and responsible beneficiary data practices.
- Strengthen continuous feedback mechanisms that improve digital products across WFP operations.
The role combines strategic digital transformation with practical implementation support, ensuring technology solutions remain aligned with humanitarian realities.
Eligibility Requirements
WFP is seeking professionals with substantial experience in digital transformation, business analysis, and humanitarian technology.
Education
Applicants should possess an advanced university degree in one of the following areas:
- Business Administration
- Operations Management
- Information Systems
- Computer Science
- Human-Computer Interaction
- Service Design
- Programme Management
- Or another closely related discipline
Candidates with a first degree and additional relevant professional experience may also be considered.
Professional Experience
Applicants should have at least five years of progressively responsible experience in areas such as:
- Digital transformation
- Business analysis
- Beneficiary management systems
- Change management
- Human-centred design
- Digital solution adoption
- Humanitarian or development technology
Experience supporting Country Offices and coordinating multidisciplinary teams within humanitarian environments is highly desirable.
Technical Skills
Successful candidates should demonstrate expertise in:
- Business process modelling and service design
- Human-centred design and user research
- Workshop facilitation and stakeholder engagement
- Requirements documentation and user stories
- Agile or iterative delivery approaches
- Process mapping and collaboration tools
- Data analysis, dashboards, and operational reporting
- Risk management and digital solution adoption
Knowledge of registration systems, beneficiary registries, cash-based transfer platforms, case management systems, privacy-by-design, and data protection will be considered a significant advantage.
Why This Opportunity Is Valuable
This consultancy places professionals at the centre of one of WFP’s most significant digital transformation initiatives. Rather than focusing solely on software implementation, the role shapes how humanitarian technology is designed, adopted, and continuously improved across multiple countries.
It offers the opportunity to collaborate with global technology teams, regional operations, governments, and humanitarian partners while influencing enterprise digital systems that support millions of beneficiaries worldwide.
For experienced business transformation specialists, service designers, digital product professionals, and humanitarian technology practitioners, the role provides meaningful international experience within one of the UN’s leading organisations.
How to Strengthen an Application
A competitive application should demonstrate both technical expertise and operational experience. Applicants are encouraged to highlight projects involving business transformation, digital service delivery, beneficiary management, or large-scale information systems.
Strong applications typically include:
- Evidence of leading business analysis or service design initiatives.
- Experience facilitating stakeholder workshops and user research.
- Examples of digital transformation within humanitarian or development programmes.
- Knowledge of agile delivery, process mapping, and change management.
- Experience translating operational requirements into technical solutions.
At the application stage, only a CV and cover letter are required. Additional supporting documents may be requested later during the recruitment process.
Application Deadline: 23 August 2026 (23:59 GMT+3)
